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Refund policy

Due to Health & Safety reasons we do not accept returns unless product is delivered damaged.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@budgetbeds.co.nz If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@budgetbeds.co.nz


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We'll then investigate about the cause of damage & nature of damage and will notify you. If found damages happened after delivery of product, we will not cover & liable for these damages and in this case no replacement or refund will be entertained. Damaged items must not be signed for at the time of delivery. The damaged product must be rejected - a new replacement will be sent as soon as possible.

Please note that you will have to cover the delivery costs yourself.

Exchanges
If approved by Budget Beds,The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please note that you will have to cover the delivery costs yourself.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

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